Started with a motive to increase the reach of businesses with a digital platform, on-demand apps have come a long way. It will not be an exaggeration to state that these apps have benefited the businesses and customers equally.
“Convenience” is the term that gave a boost to the growth of on-demand app development. From ordering food online to demanding the services of plumbers, customers keep on getting comfortable in asking for more convenience.
Entrepreneurs never let them down by diversifying the scope of on-demand delivery app development. Do you know where this scene took a change? It is when the pandemic hit the ground of the planet and changed the term in focus from “convenience” to “necessity”.
The on-demand apps have become the need of the hour. To curb the spread of coronavirus, people are choosing to opt for these apps. Although different on-demand delivery apps have seen different impacts, we have seen a generalized shift of shoppers to online platforms.
According to the latest findings, it has been concluded that online sales in the US market have increased by 76% in June 2020. Looking at these statistics, what are you perceiving?
Pro Tip: Do not assume that if the market is growing then your on-demand app will get instant users amid the pandemic.
You will have to make your app competitive and safe to meet the needs of the users. There are various ways in which you can revamp your already existing on-demand apps. This blog is not confined to helping you in creating an on-demand app but will also address the ways in which you can make your app a perfect in contemporary times of crisis.
Here are the queries that will be answered in the blog:
- Why are on-demand apps flourishing amid pandemic?
- Which are the best on-demand delivery apps to invest in?
- What are the advanced features of on-demand apps to stop COVID spread?
- What are the basic features of on-demand apps?
- What is the cost of on-demand app development?
Why are On-Demand Apps Flourishing Amid Pandemic?
As mentioned above, convenience and necessity are the two driving forces of on-demand delivery apps. During the COVID crisis, people are in dire need of procuring their essentials from a safe medium. On-demand delivery apps are serving this purpose very well.
Top-notch online marketplace app like TaskRabbit has started helping their users in following physical distancing with their services. People can stay indoors and order essential products online without coming into contact with the outside world. This allows them to stay safe; stay in.
It has become the “new normal” norm. From on-demand taxi app solutions to online food delivery apps, we are choosing to follow contactless delivery. It is the best way to curb the spread of coronavirus. On-demand apps are turning no stone unturned to achieve the safest mode of delivering their services.
How easy it was to visit the nearby store for groceries or toiletries? No work used to get stopped. This need of customers is very well understood by on-demand app admins. They have implemented best practices to deliver essentials to users promptly.
Which are the Best On-Demand Delivery Apps to Invest In?
If on-demand apps possess the potential to serve the needs of customers, this does not mean that every idea of the on-demand delivery app is going to work. Here are a few suggestions in which you must think about investing in your hard-earned money:
Online Food-Delivery apps:
Apps like UberEats are gaining immense popularity in 2020 as not everyone likes to cook by themselves every day. To experience the delight of restaurant-served food when we have stopped hiring chefs at home, on-demand food-delivery apps have been a savior.
Grocery Delivery App
Groceries are the most essential items for the survival of people in lockdown times. The on-demand grocery delivery apps like Instacart are helping people in attaining groceries in the safest mode. Local deliveries have been severely affected, hence it is appreciated if more entrepreneurs will come forward with such solutions.
Home Services Delivery app
Visiting salons for self-care treatments has become a luxury that COVID is not a mood to provide you anytime soon. For this, there are apps like Housecall Pro that are being considered by people. From electricians to hairstylists, high-end safety rules are followed by these service providers while visiting customers’ places.
Currently, people stay indoors and are reluctant to step out of their homes. Do you think in these times of healthcare crisis, they should visit hospitals? Top organizations like the WHO are recommending strengthening telemedicine services to empower the healthcare system.
Since the outbreak of the pandemic, telemedicine apps like doctor-on-demand have seen an influx of patients. It has become a safer option to get treatments for ailments other than COVID. Hence, considering on-demand healthcare app development will not only give you profits but also ensure the good for the community.
Rideshare On-Demand App
Taxi-booking apps have seen a loss in their demand due to an unprecedented crisis. Gradually, as people have started moving out, they have started using rideshare apps. Although the demand is fixed, it is recommended to redesign your on-demand taxi-booking app. Make sure to provide your users with safer rides and sanitized taxis.
Packers and Movers App
Nobody is thinking about changing their locations amid the coronavirus spread. What if it becomes unavoidable? Whom will they look up to? Here come the on-demand packers and movers app. The world is not going to come to a standstill, hence, start with this app. Keep all the safety measures in mind. Investing in these apps can make you the pioneer in these services.
What are the Advanced Features of On-Demand Apps to Stop COVID Spread?
On-demand delivery apps not only hold the potential to satisfy the general needs of the customers but also possess the ability to help them stay safe. If you already have an on-demand app or planning to take app development services for the same, keep this list of advanced features of on-demands apps:
Contactless Parcel Carriage
Not only contactless delivery but as a responsible service provider, you need to ensure that the parcel is safe during the transit as well. Giving your customers the confidence of the contactless parcel carriage has become immensely important in current times.
Multiple Delivery options
Amazon delivery person asks the customers through in-app calls about the choice of delivery spot. Whether you want to get it delivered at the guard room or want me to ring the doorbell? These options have allowed the service providers to gain the trust of their customers. Hence, it is mandatory to give multiple delivery options for on-demand delivery through your app.
Online Payment Gateways
What is the use of contactless delivery and parcel carriage if your app does not give enough payment options? Make sure you do not leave any payment options that your target audience might prefer to choose. As no one is willing to pay cash amid this crisis, a lack of proper payment gateways can lead to a bounce rate on the checkout page.
In-app Calls or Chat
You can use this feature to provide enhanced safety to your customers. This will allow you to serve the users promptly. Moreover, the customers can use these features of in-app calls and chats to stay in touch with delivery personnel through your app.
These notifications about an order, app, and delivery updates keep your users informed. Undoubtedly, staying in touch with them via these push notifications also allows users to stay engaged in your app. This not only improves your delivery process amid this crisis but also helps in increasing retention rates.
Emergency Care Options
If your delivery personnel does not follow the safety norms during delivery, how will your customers complain about this to your admin? This has made it necessary to ensure that there is an emergency care option in your app. Make your users feel that you truly care.
What are the Basic Features of On-Demand Apps?
Apart from the advanced features, it is vital to have the basic features that make them part of your minimum viable product. You must include these features during your on-demand app development. These are a few basic features of on-demand apps.
- Order details
A complete history of orders as well as the current order details is vital for your customers. This allows them to keep a note of what they ordered. Moreover, it will become easy for them to check what they ordered previously and re-order the same product without any difficulty.
- Real-time Order Tracking:
This is an important feature to include as real-time tracking allows the users to get on-time updates. You can integrate the Google Map API to facilitate this feature with more authenticity.
- Payment Integration
Your app must have multiple payment gateways to allow the users to make a payment without much effort. There should be a safe and reliable payment gateways to make your users comfortable with online payment.
- Review and Ratings:
This feature allows your users to stay connected with the admin. Instant reviews and feedback can make them feel heard. Moreover, it will help your app services to improve.
- Customer Support
Customer support service for any app holds immense value. You will have to extend prompt services to your customers because the nature of the app requires this. It is vital to make strong customer support to ensure the safety of your users.
Service Providers’ app:
- History of Order
The delivery personnel should be allowed to check the details of their past deliveries. This works as a summary of the past work of your delivery staff. You can also track their performance through these details.
- Payment History
This allows them to keep track of monthly wages. It will include details like tips, commissions, and other payments. This helps the delivery personnel to calculate their earnings.
- Vehicle Details
Most of the time, business owners provide vehicles for delivery. A record of the fleet will allow better management. It is recommended to let the delivery personnel fill these details about the assigned vehicle to them.
- Accept or Reject Delivery Tasks
Your delivery personnel must have a choice to accept/reject the delivery tasks according to their convenience. This gives them the liberty to work according to their situation and needs. Allow the package delivery person to work at his/her will.
- Google map integration
This ensures that your delivery personnel will know the fastest or shortest route for the deliveries. Moreover, this is to ensure their safety during the movement. Apart from that, by following app guidelines they can improve their performance.
- Details of the Delivery Person
Every administration must have complete details of its employees. This feature of your app gives access to delivery personnel-related information to your admin. It includes age, address, wage, nature of the job, etc.
- Order tracking
It is not similar to the order tracking feature in customers’ or service providers’ apps. In admins’ app, this feature is meant to provide the track record of delivery personnel performance. This feature is vital from the business point of view.
- Management of Payment
Employers have to make payments for employees’ salaries, delivery fees, etc. This feature will allow the admin of your on-demand app to manage the payments seamlessly.
- History of Order
All the information related to upcoming deliveries, the name of the delivery person delivering a particular order, failed attempt to deliver, etc. should be a few clicks away for the admin. Detailed records of deliveries ensure a smooth work process.
What is the Cost of On-Demand App Development?
In the previous query’s answer, basic features that must be a part of your on-demand app are given. These features include order tracking, order history, payment options, etc. Without these features, you cannot launch your on-demand app in the market. Hence, these features create the base of mobile app development costs. It is unavoidable and mandatory to be incurred for every on-demand app development project.
Certain features do not make a compulsory part of your on-demand app. It is vital to include them because they are capable of making your app stand out among others. Some of these features are in-app calls, AR-integration, push notifications, etc. The addition of every advanced feature will lead to an addition to the overall cost. Hence, make a wise choice for the same.
Mobile App Development Platform
There is a choice between different mobile app development platforms like iOS and Android. On one hand, where the Android play store asks for one-time subscription fees. On the other hand, the iOS app store asks for recurring subscription fees. This does not mean you have to choose the Android platform because it is cheaper.
To be honest, you cannot choose among them blindly. Thorough knowledge of your target audience is mandatory for this decision. It is recommended to consult with experts working with a mobile app development company.
They will be able to advise you on the right platform based on your requirements. The mobile app development platform does have a great impact on the overall cost but not the only determining factor.
There are plenty of engagement models options in the market. You need to choose the most lucrative one for your app development services. The different types of hiring models are weekly, yearly, hourly, or fixed cost basis models.
You will have to choose among them according to your budget and needs. Your hiring model will impact the mobile app development cost immensely. Make sure to take the on-demand app development services from a company that provides a choice among these hiring models.
Get the Cost Estimation of Your On-Demand App Idea
On-demand apps provide convenience to users. Undoubtedly, in this hour of crisis, it is a smart decision to invest in the on-demand mobile app development. It is recommended to not get laid by the shining facts and statistics of this industry.
You will need to work carefully on your idea, plan, and execution. There are possibilities that one mistake can crash your app completely. Our 13 years of industry presence has allowed us to understand the pain of hard work going in vain.
Sparx IT Solutions is a mobile app development company that has helped hundreds of businesses to boost their growth. You can consult with our professionals, who are certified and qualified to help entrepreneurs with the best solutions.
Do not let yourself regret it at a later stage. There is no coming back from an app store where the users reject your app. Make your on-demand app flourish amid the pandemic with maximum features at least cost. Exploit the opportunity of satisfying the “convenience needs” of the people!